CTComp Connection – December 2016

CTComp Connection – December 2016

CTComp Connection – December 2016

By | 2017-11-13T21:05:30+00:00 Dec 8th, 2016|News|

Tech Updates

CTComp is Now Microsoft Surface Retailer!

Connecticut Computer Service is now able to provide our customers with the full line-up of Microsoft Surface devices.

https://www.microsoft.com/en-us/surface/devices/compare-devices

Outlook 2007 Will Officially Go Out of Support with Office 365 October 31st, 2017

The recommended solution is to move to the latest version of Office 2016 as part of Office 365 ProPlus.
If you’re unable to move to Office 365 ProPlus by October 31, 2017, make sure that Office applications in your organization are updated with the most recent cumulative update.

https://support.microsoft.com/en-us/kb/3201590?sd=rss&spid=928

Citrix Support Changes

Three new levels of support are available starting Jan. 1, 2017.

SELECT (a replacement to Software Maintenance): Introduces a newly redesigned entry-level package, building on our award-winning 24x7x365 technical support plus brand new product and services exclusive to Select customers.
·
PRIORITY: Designed for larger corporate and enterprise customers who need business critical support
capabilities. Priority builds on Select by introducing assigned technical account managers offering personalized support with priority routing and
queuing for even faster response and restoration times, plus specialized proactive care services.
·
PRIORITY PLUS: Builds on Priority, introducing a mission-critical level of support for those customers who need a truly customizable service, with our highest level of response times, fastest restoration targets, and enhanced monitoring with preventative care.

Select will be available 1/1/2017 and Priority & Priority Plus will be available July 2017.

Subscription Advantage (SA) Standalone End of Sale and End of Renewal dates:

Effective January 1, 2017 SA End of Sale for new customers.

Effective July 1, 2017 SA End of Sale and End of Renewal for existing
customers.

Active Subscription Advantage agreements will be honored until their expiration
date, even if this is after the End of Sale date of July 1, 2017. However,
any new license purchases for existing customers on or after July 1, 2017
will require the new licenses to be purchased with a 1 year Select
subscription.

What’s happening in January?

Effective January 1, 2017:

  • A one-year Select subscription will be required with all Software purchases for all New Customers. This is new for XenApp and XenDesktop
    products.
  • Subscription Advantage Standalone End of Sale for new customers. Existing customers will have until July 1, 2017 before any expansion orders will
    require the purchase of a one-year Customer Success Services (Select, Priority, or Priority Plus) subscription, at which time standalone Subscription Advantage will be retired.
  • Legacy contracts (Preferred and Enterprise Support) are going End-of-Renewal with End-of-Life for all such contracts upon agreement expiration.
  • Software Maintenance will be replaced with Select and all existing Software Maintenance customers will receive access to the new value-added features
    included with Select Services.

Customer Solutions

CTComp is now able to offer our customers the world’s #1 CRM solution with Salesforce. This platform will allow you to streamline your sales, service, and marketing within one cloud-based application where you can monitor your business from lead generation through delivery. Like all of our solutions, we offer Salesforce as a custom tailored solution specifically configured with our customer in mind.

Connecticut Computer Service has functioned as an end-user helpdesk support for many of our clients. In doing so we have handled hardware changes, machine rebuilds, imaging, anti-virus, new machine installs, and system configurations. In addition if there are IT issues outside of those we have the support team to handle it no matter how basic or advanced it is. This provides a contractual, responsive and fixed cost approach for your end-user help desk

Contact Us to discuss a solution for your business.

Seminars & Events

BankWorld 2017

CTComp is happy to again be a part of BankWorld 2017, happening January 13th 2017, and offer our customers a 50% off coupon (CTCBW17) off the price of admission.

BankWorld is back for its 22nd year, and this is your can’t-miss opportunity to learn about the future of banking at the Northeast’s largest and most exciting banking show. BankWorld is a one-day conference where we’ll ramp it up to 88 miles per hour and examine emerging opportunities and innovative solutions for the banking industry. Attendees will also have access to essential educational session, interactive panels, cutting-edge exhibits, countless networking opportunities, raffles, and so much more.

If you’re an executive, senior management, or bank staff involved in operations, technology, lending, retail banking, marketing & sales, human resources, security, or compliance & risk management, BankWorld is for you.

CTComp will be hosting a post-event get together at the Vista Lounge from 8:00PM & 11:00PM.