Managed Services2019-03-04T18:13:18+00:00

Managed Services

Our business is understanding yours.

Are you challenged with limited time, expertise and infrastructure capacity to properly run, maintain and manage your technical assets? CTComp can assist by implementing a customized, prioritized, proactive and conclusive Master Services Agreement to complement your staff, employees and business.


SERVICES MENU

Account Management ›
Strategic Technology Planning and Budgeting ›

Manufacturer Renewals ›

Application Development and Digital Services ›


Digital Advertising Management ›
Search Engine Optimization Management ›
Website Performance Optimization Management ›

Technology Infrastructure ›
Colocation ›
Infrastructure as a Service (IaaS) ›
Software as a Service (SaaS) ›
System Monitoring ›
Priority Service ›
Hardware Break|Fix ›
Datacenter Help Desk ›
End User Help Desk ›
Yearly Updates ›
Patch Management ›
Backup ›
Offsite Backup ›
Disaster Recovery as a Service (DRaaS) ›


Account Management

Strategic Technology Planning and Budgeting

CTComp offers Strategic Technology Planning and Budgeting. We help customers identify, plan, budget, install and maintain their technology solutions. All supported by CTComp’s 35+ years of product knowledge and real world experience. Back to Services Menu ↑

Manufacturer Renewals

CTComp’s Manufacture Renewals Management offers management, handling, and processing of all customer renewals. CTComp will maintain manufacture relationships, track and notify customers of upcoming renewals and process following their approval. Back to Services Menu ↑


Application Development and Digital Services

Digital Advertising Management

CTComp will analyze website activity and marketing data using an Easalytics dashboard to understand how prior months changes in digital strategy and execution effected, activity, engagement and conversions. Monthly client meetings are held to review an executive summary including goal results, advertising ROI, rebalance strategy and map to future objectives. Back to Services Menu ↑

Search Engine Optimization Management

CTComp will analyze website activity and SEO performance using an Easalytics dashboard to understand how prior months website changes and Google Algorithm updates effected activity, engagement and conversions. Monthly client meetings are held to review an executive summary including user engagement metrics and behavior, site grade and score card of individual page optimizations, rebalance strategy and map to future objectives. Back to Services Menu ↑

Website Performance Optimization Management

CTComp will analyze website performance using an Easalytics dashboard to understand how prior months website changes, environment and Google Algorithm updates effected performance, activity, engagement and conversions. Monthly client meetings are held to review executive summary including user engagement metrics and behavior, site grade and score card of individual page optimizations, rebalance strategy and map to future objectives. Back to Services Menu ↑


Technology Infrastructure

Colocation

CTComp is a recognized AICPA SOC 2 Type II Service Organization in compliance with the Availability & Security Trust Service Principles. We provide Colocation Services, Backup, Off-Site Backup & Disaster Recovery as a Service (DRaaS) with-in our environmentally & security controlled 24x7x365 Data Center. Back to Services Menu ↑

Infrastructure as a Service (IaaS)

CTComp provides Infrastructure as a Service at a Customers site or in our secured CTComp Datacenter. This infrastructure is owned, monitored & managed by CTComp and provided to the customer through a subscription within our Master Technology Services Agreement. Back to Services Menu ↑

Software as a Service (SaaS)

CTComp offers Software as a Service through a monthly payment plan for software who’s manufactures support this model of licensing within our Master Technology Services Agreement. Back to Services Menu ↑

System Monitoring

CTComp’s System Monitoring collects system status data for both Hardware & Software and provides active monitoring by our Help Desk. When an incident occurs, our Help Desk will create a ticket so the issue can be addressed. Back to Services Menu ↑

Priority Service

CTComp offers Priority Service tickets precedence over those similar in nature generated by non-Priority customers, in order to facilitate more rapid resolution for Priority contract support issues. Back to Services Menu ↑

Hardware Break|Fix

CTComp provides Hardware Break|Fix replacement service, including parts and labor for items under contract. Back to Services Menu ↑

Datacenter Help Desk

CTComp provides Help Desk service at Customer’s site either via remote technology, e-mail or onsite visit based on a system failure or malfunction. Service includes access to CTComp Help Desk for questions and technical assistance pertaining to those systems itemized and accounted for within the Agreement. Back to Services Menu ↑

End User Help Desk

CTComp provides Help Desk service at Customer’s site either via remote technology, e-mail or onsite visit based on a system failure or malfunction. Service includes access to CTComp Help Desk for questions and technical assistance pertaining to those systems itemized and accounted for within the Agreement. Back to Services Menu ↑

Yearly Updates

CTComp offers Yearly Updates by applying system updates or upgrades pertaining to those systems itemized within your Master Technology Services Agreement, in an effort to keep hardware and software up to the manufacturers’ most current or CTComp supported version and patch level. Back to Services Menu ↑

Patch Management

CTComp’s Patch Management service provides a test environment used to validate Microsoft and other common 3rd party software patches supported by CTComp. At the customer’s discretion, CTComp will install new patches through a planned and coordinated process with the customer. Back to Services Menu ↑

Backup

CTComp’s Backup Service provides data backup as a managed service using a preferred manufacturer’s software for a Server, Website or Appliance. CTComp will be responsible for all monitoring, management, updates, upgrades and ongoing support required to ensure successful backup of data. Back to Services Menu ↑

Offsite Backup

CTComp’s Offsite Backup Service provides a facility, equipment and engineering staff to accommodate the backup and replication of data using a preferred manufacturer’s software from the customer’s datacenter to a secure datacenter. Back to Services Menu ↑

Disaster Recovery as a Service (DRaaS)

CTComp’s Disaster Recovery as a Service provides a facility, equipment and engineering staff to accommodate the restoration of Customer’s replicated servers in the event of a catastrophic event which renders Customer’s primary office inoperable (a “Disaster”). Colocation Services, as outlined within our Master Technology Services Agreement and related service levels are part of and included within DRaaS. Back to Services Menu ↑

Interested in learning more about managed services?

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