Technology Infrastructure

From Colocation to full system monitoring, datacenter help desk & beyond—we can assure you that we are prepared to support even the most complex environments.

Colocation

CTComp is a recognized AICPA SOC 2 Type II Service Organization in compliance with the Availability & Security Trust Service Principles. We provide Colocation Services, Backup, Off-Site Backup & Disaster Recovery as a Service (DRaaS) with-in our environmentally & security controlled 24x7x365 Data Center

Colocation

Infrastructure as a Service (IaaS)

CTComp provides Infrastructure as a Service at a Customers site or in our secured CTComp Datacenter. This infrastructure is owned, monitored & managed by CTComp and provided to the customer through a subscription within our Master Technology Services Agreement.

IaaS

Software as a Service (SaaS)

CTComp offers Software as a Service through a monthly payment plan for software who’s manufactures support this model of licensing within our Master Technology Services Agreement.

SaaS

System Monitoring

CTComp’s System Monitoring collects system status data for both Hardware & Software and provides active monitoring by our Help Desk. When an incident occurs, our Help Desk will create a ticket so the issue can be addressed.

System Monitoring

Priority Service

CTComp offers Priority Service tickets precedence over those similar in nature generated by non-Priority customers, in order to facilitate more rapid resolution for Priority contract support issues.

Priority Service

Hardware Break|Fix

CTComp provides Hardware Break|Fix replacement service, including parts and labor for items under contract.

Hardware Break Fix

Datacenter Help Desk

CTComp provides Help Desk service at Customer’s site either via remote technology, e-mail or onsite visit based on a system failure or malfunction. Service includes access to CTComp Help Desk for questions and technical assistance pertaining to those systems itemized and accounted for within the Agreement.

Datacenter

End User Help Desk

CTComp provides Help Desk service at Customer’s site either via remote technology, e-mail or onsite visit based on a system failure or malfunction. Service includes access to CTComp Help Desk for questions and technical assistance pertaining to those systems itemized and accounted for within the Agreement.

SEO

Yearly Updates

CTComp offers Yearly Updates by applying system updates or upgrades pertaining to those systems itemized within your Master Technology Services Agreement, in an effort to keep hardware and software up to the manufacturers’ most current or CTComp supported version and patch level.

Yearly Updates

Patch Management

CTComp’s Patch Management service provides a test environment used to validate Microsoft and other common 3rd party software patches supported by CTComp. At the customer’s discretion, CTComp will install new patches through a planned and coordinated process with the customer.

Patch Management

Backup

CTComp’s Backup Service provides data backup as a managed service using a preferred manufacturer’s software for a Server, Website or Appliance. CTComp will be responsible for all monitoring, management, updates, upgrades and ongoing support required to ensure successful backup of data.

Backup

Offsite Backup

CTComp’s Offsite Backup Service provides a facility, equipment and engineering staff to accommodate the backup and replication of data using a preferred manufacturer’s software from the customer’s datacenter to a secure datacenter.

Offsite Backup

Disaster Recovery as a Service (DRaaS)

CTComp’s Disaster Recovery as a Service provides a facility, equipment and engineering staff to accommodate the restoration of Customer’s replicated servers in the event of a catastrophic event which renders Customer’s primary office inoperable (a “Disaster”). Colocation Services, as outlined within our Master Technology Services Agreement and related service levels are part of and included within DRaaS.

DRaaS

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