CTComp provides the managed services necessary to keep The Connecticut Forum’s critical data, communications systems, and users both connected and secure. With a support plan tailored specifically to meet their needs, The Connecticut Forum benefits from a variety of services including System Monitoring, Priority Service and Remediation, Help Desk Support, Yearly and Proactive Updates, Monthly Patch Management, Offsite Backup & Recovery, and Endpoint Security. Complementing these services is the assignment of a dedicated CTComp Account Manager, who serves as a liason to our technical resources and provides assistance with long-term strategic budget planning and project management.
CTComp is also responsible for the design, development, ongoing support, and physical hosting of The Connecticut Forum website – www.ctforum.org. The site is designed to convey all that The Connecticut Forum and its “Youth Forum” outreach program have to offer, and was built using a Content Management System (CMS) to enable non-technical Forum staff to update content quickly and with ease.
The Connecticut Forum website also features tight integration with Salesforce to enable staff to manage panelist, event, and attendee information through a single interface. CTComp’s Salesforce developers leveraged the Application Platform-as-a-Service (“aPaaS”) capabilities of Salesforce to enable Forum staff to manage a number of their internal business processes, including donations, fundraising, event ticketing, and scheduling of volunteers. Integration allows site visitors to submit questions for panelists, which are stored and managed in Salesforce for Forum moderators to evaluate.
Additionally, Forum leadership wanted to be able to provide on-demand recordings of past events to both past and prospective attendees and so CTComp developers created a platform for encoding, storing, and optimizing video content for delivery via the web. This resulted in the development and launch of www.ForumChannel.org, which offers visitors an extensive selection of Forum events for online viewing.
Through our relationship with The Connecticut Forum, CTComp also had the privilege of active participation in Forum events, previously serving as host of the “Big Thinkers” Forum with Malcom Gladwell and Douglas Bradley. Our team worked directly with Craig Newmark (founder, Craigslist) and Jimmy Wales (founder, Wikipedia) on their Forum presentation material, and devised a creative mobile audience response system on a mobile platform.