Cisco has identified an issue with a component, a clock-signal, which is faulty in some of its equipment.  In some units, this clock signal component will degrade over time. Although the Cisco products with this component are currently performing normally, Cisco expects product failures to increase over time, beginning after the unit has been in operation for approximately 18 months. Once the component has failed, the system will stop functioning, will not boot, and is not recoverable.

 

To learn more about this issue, visit: http://www.cisco.com/c/en/us/support/web/clock-signal.html#~overview

 

 

Products affected:

Product Family Product IDs (PIDs)
4300ISR

 

 

C1-CISCO4321/K9, C1-CISCO4331/K9

C1-CISCO4351/K9, ISR4321/K9, ISR4321-AX/K9, ISR4321-AXV/K9, ISR4321-SEC/K9, ISR4321-V/K9, ISR4321-VSEC/K9, ISR4331/K9, ISR4331-AX/K9, ISR4331-AXV/K9, ISR4331-SEC/K9, ISR4331-V/K9, ISR4331-VSEC/K9, ISR4351/K9, ISR4351-AX/K9, ISR4351-AXV/K9, ISR4351-SEC/K9, ISR4351-V/K9, ISR4351-VSEC/K9, ISR4321-B/K9, ISR4321BR/K9, ISR4321BR-V/K9, ISR4331-B/K9, ISR4331BR/K9, ISR4331BR-V/K9

APP UCS-EN120E-108/K9, UCS-EN120E-208/K9, UCS-EN120E-54/K9, UCS-EN120E-58/K9, UCS-EN140N-M2/K9
NCS1000 NCS1K-CNTLR
NCS5500 NC55-18H18F,NC55-24H12F-SE, NC55-24X100G-SE, NC55-36X100G
N9500 N9K-C9504-FM-E, N9K-C9508-FM-E, N9K-X9732C-EX
INDAPPL 1783-SAD2T2SBK9, 1783-SAD2T2SPK9,

1783-SAD4T0SBK9, 1783-SAD4T0SPK9,

ISA-3000-2C2F-K9, ISA-3000-4C-K9

M2M800 IR809G-LTE-GA-K9, IR809G-LTE-NA-K9,

IR809G-LTE-VZ-K9, IR829GW-LTE-GA-EK9,

IR829GW-LTE-GA-ZK9, IR829GW-LTE-NA-AK9

IR829GW-LTE-VZ-AK9, IR829GW-LTE-GA-CK9,

IR829GW-LTE-GA-SK9

Meraki All MX84s and MS350s
CNSWTCH MS350-24-HW, MS350-24P-HW, MS350-48-HW, MS350-48LP-HW, MS350-48FP-HW, MS350-24X-HW
ASALOW ASA5506H-SP-BUN-K9, ASA5506-K8, ASA5506-K9, ASA5506-SEC-BUN-K8,

ASA5506-SEC-BUN-K9, ASA5506W-A-K9,

ASA5506W-B-K9, ASA5506W-E-K9, ASA5506W-Q-K9,

ASA5506W-Z-K9, ASA5506-FTD-K9, ASA5506W-A-FTD-K9, ASA5506W-B-FTD-K9, ASA5506W-E-FTD-K9

ASAMID ASA5508-K8, ASA5508-K9, ASA5516-FPWR-K8, ASA5516-FPWR-K9, ASA5508-FTD-K9, ASA5516-FTD-K9