We are Hiring! Help Desk/Field Service Technician

What you will be doing:

• Achieve results for a premier IT Services Organization
• Install/troubleshoot Hardware and Software
• Help Desk Support / Respond to Client Tickets
• Support our Clients IT Staff
• Travel when necessary to client sites

This position will allow you to be a Help Desk Support Engineer. We provide support for our clients IT staff and their user’s applications issues. Help Desk support includes both remote and on-site service. You will be trained on troubleshooting operating systems, hardware, peripherals, and applications. You will also learn to install, configure and support client desktops, laptops, devices, and peripherals as well as various infrastructure components that we provide to our customers.

What you need to qualify:

• Experience working on a Help Desk or equivalent certifications (A+/Network+, or MCP)
• Microsoft Server/Office 365/Cisco/HP Infrastructure experience
• Other IT Certifications HP ACE, MCSE, MCTIP, CCNA a plus
• Excellent people skills
• Professional appearance, attire, and demeanor

What’s in it for you?

• A career path, not just a job
• Constant learning of new and cutting edge technologies
• Work for a professional IT Services Firm and Engineers that can enhance your career
• Training for your Microsoft and other Certifications
• Full Time, Competitive salary, Medical/Dental, 401k
• Mileage reimbursement – most clients are located < 1 hr. drive time

Windows OS (Windows XP/7/8/10), Backup Software, Symantec and Trend Micro Anti-Virus, Microsoft Server Applications (Exchange / SQL /SharePoint /IIS), Troubleshooting and ConnectWise Ticketing System.

Send Resume and Salary Requirements to Marc.Siciliano@ctcomp.com

By |February 1st, 2017|Uncategorized|Comments Off on We are Hiring! Help Desk/Field Service Technician

Connecticut Computer Service and CASE Partners Join Forces


Connecticut Computer Service and CASE Partners Join Forces

As of January 1, 2016, Connecticut Computer Service, Inc. (CTComp) and CASE Partners (CASE) have merged to provide customers a more comprehensive and integrated services portfolio. CASE will operate as a division of CTComp. CASE brings twenty-two years of application and web development corporate experience into the CTComp organization, which has been providing an array of network infrastructure support services for over thirty years.

“These service offerings will be united with the intention of providing a greater market vision pertaining to a Hybrid Cloud and On-Premise world of tomorrow,” said Ralph Carbone, Jr., CEO at CTComp. “Our solutions and services will now encompass a variety of aspects pertaining to Datacenter, Network, Collaboration, Security, End-Points, Web Development, Systems Integration, Salesforce & CRM, System Architecture, Training and Managed Services. We feel this is a key differentiator for us in the market as we look ahead.”
In addition to the complementary technology offerings, the companies share common industry focuses including Finance, Healthcare, Manufacturing, Professional Services, K-12 Schools, Local State Government and Non-Profits.
“We couldn’t be more excited about this opportunity,” said Howard Friedman, President at CASE Partners. “The synergies of the services we provide together and the corresponding benefits we will deliver to our clients were obvious. However, it was the common corporate philosophy of accountability, and the shared commitment to customer success that make this a clear win for both organizations as well as current and future clientele.”
Network and infrastructure services will continue to operate out of CTComp’s Plantsville and Rocky Hill locations. Web, mobile and application development activity, including all Salesforce consulting services will operate out of CASE Partners’ downtown Hartford office.
About Connecticut Computer Service, Inc. (www.ctcomp.com))
Founded in CT in 1983, Connecticut Computer Service, Inc. is a premier hybrid cloud and IT service partner for local and regional clients. CTComp’s business is to understand our client’s business. CTComp provides the services and solutions required, on-site, private cloud or public cloud to make their business thrive. We stand behind every solution we provide and value accountability and accuracy.
About CASE Partners (www.casepartners.com)
Founded in Hartford, CT, in 1993, CASE Partners is a premier technology resource for local, regional and national clientele that include industry leaders in financial services, healthcare, insurance, manufacturing, non-profit organizations and other high-tech fields.
CASE’s personnel seamlessly integrate with clients’ resources from the outset of every project with the objective to unfailingly deliver solutions with professionalism, personality and a determination to achieve unparalleled results for every client.
For additional information, please contact Tom Riggio at tom.riggio@ctcomp.com or (860) 276-1285 x234.

By |January 5th, 2016|Uncategorized|Comments Off on Connecticut Computer Service and CASE Partners Join Forces

Do You Know Enough About Office 365?

People know that Office 365 is “Office in the Cloud”, but do you really know what that means? Questions like “Who owns my data?”, “Where is our data stored?”, and “What is Microsoft’s uptime guarantee?” are just some of the hot-button questions that people have. Here are some of those highlights from Microsoft:

Who owns the data we store in your service? Will you use our data to build advertising products?

As a customer of Office 365, you own and control your data. We do not use your data for anything other than providing you with the service that you have subscribed for. As a service provider, we do not scan your email or documents for advertising purposes. For more information, please visit How we use your data in the Office 365 Trust Center.

Do we have visibility into where you store our data in the service?

We are transparent about where your data is located. For more information, please visit Where is my data in the Office 365 Trust Center.

What are your commitments regarding keeping my service up?

We offer 99.9% uptime via a financially backed service level agreement. If a customer experiences monthly uptime that is less than 99.9%, we compensate that customer through service credits.

What kind of commitments do you have with respect to security and privacy?

On behalf of Office 365 we are willing to sign with each customer a data processing agreement, security amendment, HIPAA business associate agreement, and the EU model clauses. We also comply with standards like ISO 27001, FISMA, and Fedramp. For more information, please visit the Independently verified section of the Office 365 Trust Center.

Top 10 information on Office 365 from Microsoft

By |June 19th, 2015|Uncategorized|Comments Off on Do You Know Enough About Office 365?
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